Terms & Conditions

1. Scope and contracting party

The contracting party is the operator named in our legal notice, Villanders (South Tyrol, Italy). Your terms apply only if we agree to them in writing.

Contact: info@dolovilla.com

2. Contract formation

Apartment listings on the website are not a binding offer. The rental contract is formed when you submit a booking and complete online payment (or receive explicit written confirmation for other payment methods). You will receive a confirmation email.

The guest must be of legal age or have guardian consent. Details on guest count, dates and apartment must be accurate.

3. Services and prices

The price is the total shown at booking for the selected period and apartment. Tourist tax (Kurtaxe), where required by law, is not included in the accommodation price and is collected separately or on arrival.

Utilities and optional extras, if any, are shown transparently before booking.

4. Payment

For bookings more than 30 days before arrival, a deposit of 30% of the total is due at booking. The balance is due at latest 14 days before arrival via a secure payment link.

The 30% deposit due at booking constitutes earnest money / confirmatory deposit within the meaning of Art. 1385 of the Italian Civil Code (Caparra Confirmatoria).

For bookings 30 days or less before arrival, the full amount is due immediately.

Website payments are processed via Stripe. If the balance is not paid, we may cancel the booking after written notice; any deposit is offset according to the cancellation policy.

5. Exclusion of the right of withdrawal

Pursuant to Art. 59(1)(n) of the Italian Consumer Code (Codice del Consumo) and the corresponding EU directive, guests have no 14-day statutory right of withdrawal for distance contracts for the provision of accommodation other than for residential purposes. Only the cancellation terms set out below apply.

6. Cancellation by the guest

Cancellations can be made via Cancel booking or email to info@dolovilla.com. The time of receipt applies. Fees refer to the total price:

• Up to 60 days before arrival: free of charge
• 59 to 30 days before arrival: 30% cancellation fee
• 29 to 8 days before arrival: 70% cancellation fee
• From 7 days before arrival through arrival day and no-show: 100% cancellation fee

6a. Refunds

Refunds apply only to amounts already paid, minus the applicable cancellation fee, to the original payment method. Processing by the payment provider may take several business days.

7. Check-in and check-out

Check-in from 3:00 p.m., check-out by 10:00 a.m. on departure day unless agreed otherwise in writing. Late check-out may incur additional charges.

About seven days before arrival guests receive a digital check-in link (identity data for Alloggiati Web and tourist tax). Participation is legally required.

8. Guest obligations

Guests must treat the apartment and property with care, respect house rules and quiet hours, and report damage promptly. Occupancy is limited to the booked number of guests.

In case of serious misconduct we may terminate the stay early; no refund is due in that case.

9. Liability

We are fully liable for intent and gross negligence and for injury to life, body or health. Otherwise liability is limited to breach of essential contractual duties and foreseeable typical damage.

We are not liable for valuables brought by guests where permitted by law.

10. Privacy

See our privacy policy for information on personal data processing.

11. Governing law and disputes

Italian law applies subject to mandatory consumer protection rules of the guest’s country of residence. The EU ODR platform: ec.europa.eu/consumers/odr. We are not obliged or willing to participate in consumer arbitration unless required by law.